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Taxpayer call center opens; 75 females graduate



Taxpayer call center opens; 75 females graduate

Sep 26, 2017 - 17:47

KABULinfo-icon (Pajhwok): The General Directorate of Revenue on Tuesday inaugurated a call center to provide better services to taxpayers while separately 75 young womeninfo-icon graduated from a training program, USAIDinfo-icon said.

The call centre’s inauguration was attended by deputy finance minister Najeebullah Wardak, representatives of private sector, international donors and employees of Revenue Department and media during a press conference here.

Taxpayers’ problems, complaints and suggestions will be heard at the USAID-funded centre every day from 8am to 5pm and then shared with authorities, the agency said in a statement.

Wardak in his opening remarks said: “We are committed to reforms and equipping departments with modern technology. Establishing this center is another step towards the reform. By opening of this center, communication with taxpayers and national traders will be conducted through a single window.”

Paul Sisk, USAID representative, said: “Public awareness is very important. Opening this center is a great achievement that has reformative aspect”.  

Khan Jan Alokozay, Afghanistaninfo-icon Chamber of Commerce acting director, said: “The Ministry of Finance shined well. The opening of the center for business and private sector is a good message.”

It is worth mentioning that, the taxpayers could make complaint, suggestion and demands through the following numbers: 0755840111- 0755840112- 0755840113- 0755840114

USAID microfinance training program

Meanwhile, 75 young Afghan women graduated from “USAID Promote: Women in the Economy (WIE)’s Microfinance Institute Training (MFI) program.”

Implemented by the Afghanistan Microfinance Association (AMA), the nine-month apprenticeship program equips young women with technical and managerial skills needed to secure jobs in banking and microfinance.

The program operates in Kabul, Herat, and Balkh provinces, with trainees placed in the First Microfinance Bank of Afghanistan (FMFB), Afghan Rural Finance Company (ARFC), Foundation for International Community Assistance (FINCA) Afghanistan, and OXUS Afghanistan.

To date, 11 of the trainees have already been offered full time jobs within the MFIs they trained under during the program.

 “An important step towards improving access to finance for women-owned businesses and self-employed women is increasing the number of women in mid and senior level positions in banking and microfinance, including commercial lending,” said Susan DeCamp, Director of USAID’s Gender Office.

“Increasing the number of women in the financial sector -- particularly in decision-making and lending roles -- will make it easier for women to obtain financial services.”

Following the success of the first training program, WIE and AMA are preparing for a second round of trainee placements in Kabul, Herat, and Balkh.

MFIs Mutahid, Exchangerzone, and Hand in Hand, additionally entered the program and have agreed to accept female trainees.

 “In addition to increasing the number of women employees in the financial sector, the program provides opportunities to our member MFIs to hire trained and dedicated women employees, which will help them to provide better financial services to women entrepreneurs,” said NajibullahSamim, Executive Director, AMA.

WIE’s Private Sector development program is currently assisting more than 125 women-owned companies or those that employ women through a variety of innovative programming designed to improve access to finance and new markets, develop business capacity, and increase growth and profitability.



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